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Delayed PI Delivery Due to the Pandemic
Due to cargo handling delays related to the COVID-19 pandemic, delivery of PI (personal import) orders from the US currently takes 1-2 weeks. Shipments are once a week, with a Monday midnight (JST) order cutoff at present. Orders received after Monday midnight are rolled over to the following week. Precise delivery times cannot be predicted due to various factors including multiple cargo transfer points and customs clearance requirements. We apologize for the length of time required for these orders, and look forward to future improvements when the pandemic subsides.
First box -- 1000 yen (without tax)
Second box -- 900 yen(without tax)
Third and subsequent boxes -- 800 yen(without tax)
Frozen surcharge -- 600 yen (without tax) per box
Cool surcharge -- 600 yen (without tax) per box
Note: To qualify for the multi-box rate, all boxes must be ordered together, and must be shipped to the same address.
Personal imports are subject to less stringent import restrictions than commercial imports, allowing our customers to order many of their favorite groceries, personal care items and sundries that would otherwise be impossible to get in Japan. (But remember, food items are subject to a 10-kg limit per item type per order, and other items must be in "reasonable quantities". Also, the addressee must be an individual, and not a company or organization.)
Generally, PI items are dispatched from Hawaii every Tuesday and Friday, with delivery about 5-8 days later. (Note that there are occasional dispatch holidays --- please confirm with us if delivery by a certain date is desired.) These items are handled by a locally organized entity, TFP International LLC.
PI shipping charges are tiered as follows:
5 or more items in the order: FREE!
3-4 items in the order: 1980 yen
1-2 items in the order: 2980 yen
When you open “View cart” page you are able to know how much space you have without extra shipping fee. Also by choosing shipping type, you might be able to eliminate shipping fee by combining shipping boxes.
PI items are shipped separately from domestic items. You are able to check domestic and PI items at “view cart” page.
State of Emergency:
Our domestic shipping location Fukuoka is currently under the state of emergency. Some may wonder if we stop our service in this time. But, we decide to continue our service in difficult time to keep our customers life.
Some ordinary available items are out of stock. Import from Europe countries are currently difficult. Also, paper products and water have limitations. Please kindly understand the difficulty caused by the Coronavirus situation.
We hope you and your family are fine and away from the Coronavirus.
Dear Loyal Customers,
Thank you so much for your patronage as always.
Due to recent Coronavirus spread and fear, Costco limit their customers shopping volume including us.
So, even we do our best to fulfill your order, we may not able to complete your order items. We may ask you to wait a while for arrival.
We sincerely appreciate for your understanding of current social situations.
About Personal Import Items
In order to clarify PI items from domestic items, we put "PI from Hawaii" in the name of all PI items.
Those PI items are shipped separately for domestic items and we charge you shipping fee.
Please check the link below for the details.
Reasonable prices on imported groceries and general merchandise in Japan? When pigs fly! But that was before Costco Wholesale opened its doors here. Afterwards, there were only two problems left: not everyone can get to a Costco warehouse very easily, and Internet ordering isn't available. In a nutshell, TheFlyingPig.Com was launched to overcome these issues. (Please note that TheFlyingPig.Com is an independent entity, and is not owned or controlled by Costco.)