FAQ
Frequently Asked Questions
Q1, How can I specify the delivery date and time for the ordered items?
A: Currently, it is not possible to specify a delivery date and time on the system. When placing an order, you can leave a comment on the cart page. Please let us know your requesting delivery date and time in the comment section. Delivery dates and times can be specified from three days after the order date. If we are unable to accommodate your request for some reason, we will contact you. Delivery times can be specified between the following time slots: Morning, 2:00 PM to 4:00 PM, 4:00 PM to 6:00 PM, 6:00 PM to 8:00 PM, and 7:00 PM to 9:00 PM. We apologize for any inconvenience caused.
Q2, I would like to save on shipping costs by like placing room temperature products in a refrigerated box. Is that possible?
A: Yes, it is possible. Unlike the previous site, the current system allows you to select only one shipping method per item, but if you leave a comment with your preferred shipping method in the order comments, we can combine the packaging for shipping if possible. The difference in shipping costs will either be provided as a discount coupon for your next order or adjusted in the payment amount.
Q3. How can I contact you if I have questions or problems with the site?
A: Please contact our customer support department at support@theflyingpig.com. You can also reply to your order confirmation email. Regarding returns, please see our return policy.
Q4. I placed an order but haven't received a confirmation email. What should I do?
A: Please make sure your email settings are set up to receive emails from @theflyingpig.com. Also, please check your spam folder for our emails. If this does not resolve the issue, please log in to the site again and check if there are any items left in your shopping cart. If there are items left in your cart, your order has not been completed. Please complete your order again.
Q5. I haven't received a reply to my inquiry email. What should I do?
A: Generally, we will reply to email inquiries within two business days. If you do not receive a reply after that, please check your email settings and spam folder. If you still do not receive a reply, please contact us again.
Q6. What should I do if my package does not arrive on time?
A: Please contact the shipping company directly using the tracking information in the shipping notification email. You can contact us, but we will also check with the shipping company and reply, so it is faster to contact them directly. Shipping companies also have English support. If the package is for an event, we recommend that you schedule the delivery one day in advance if possible. We cannot guarantee against delivery delays.
Q7, What will you do if the item I ordered is out of stock?
A: Although we will make every effort to check the stock status, such cases may occur. In such cases, we will first contact you by email or phone and then inform you what we don't have and propose a replacement product similar to the out-of-stock item. If we are unable to contact you, we will ship the item without the it. If you have any requests in the comments section, we will follow those requests. If there is a difference in the total amount, we will adjust the payment amount using our system.
Q8. Can I order products that are not on the site?
A: Yes, there are some products that can be handled. Please send us an email with your product request. We will check whether it is available and contact you.
Q9: How can I use my TFP points?
A: We are very sorry to say, but the company in charge of the previous site system refused to hand over the data, so the TFP points data was lost. Therefore, TFP points data has not been carried over to the current site. If you have an email or other information that can confirm your points, please contact us. We will check and respond. Please check this link for issues with the previous site. (21) XユーザーのTheFlyingPig.Comさん: 「Important Notice for 2025 https://t.co/GhKWCRNbrB」 / X